In case you forgot, here's the reminder. http://therainmakermaker.com/2008/07/28/kinder-and-gentlerlike-the-irs.aspx

So, I've been meeting people, moving them through my pipeline, doing business.

Have you noticed the difference between old abrasive in your face Rick and kinder and gentler Rick?

How about anyone that you've referred to me? Have they noticed the difference?

How about anyone that's talked to you about me? Have they noticed the difference?